Help / FAQ

What's Otenteko?

Otenteko is a lifestyle brand focused on creating meaningful, well-designed, quality products.

What does Otenteko mean?

Otenteko means authentic, from the Spanish word auténtico. The brand represents the values it was founded on; authenticity, meaningfulness and great design.

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payment through PayPal.

Where do you ship to?

We ship to almost every country in the world.

Estimated shipping times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days

What does shipping cost?

Simply add the items to your cart and select your country from the list to get a shipping price.

I live outside of the USA, will I be charged additional customs fees or import taxes?

Shipments outside of the USA may incur customs fees, depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Otenteko does not take responsibility for possible fees.

How can i track my order?

When your order is shipped, you will receive an email with a tracking link. Please allow 24 hours for the link to activate. 

What is your return policy?

If you're unhappy with any of our products, we'd be happy to replace it, provided that you contact us within a week of receiving the product.

1. Write to us at support@otenteko.com to let us know what you're unhappy with.

2. Wait for our response. We make sure to reply within 24 business hours. We'll provide instructions for the returns procedure.

How does your clothing fit?

Please check our Size Chart 

How to care for my tees, crewnecks, and hoodies?

We recommend turning them inside out and machine or hand washing on cold. Shirts that have a percentage of cotton in them tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.