We want to make sure that your Otenteko experience is as smooth as possible. Each order is handled with care and made with love.
We try to make sure that your product is sent out within 3 days of ordering it. But sometimes we're out of stock, and it might take a bit longer. But don't worry, we'll always let you know in advance.
Estimated shipping times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Important! Shipments outside of the USA may incur customs fees, depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Otenteko does not take responsibility for possible fees.
If you're unhappy with any of our products, we'd be happy to replace it, provided that you contact us within a week of receiving the product.
1. Write to us at firstname.lastname@example.org to let us know what you're unhappy with.
2. Wait for our response. We make sure to reply within 24 business hours. We'll provide instructions for the returns procedure.